Refund & Return Policy
At Dewly, we are committed to ensuring a smooth and reliable shopping experience. Please review our Refund & Return Policy carefully before placing an order.
📦 Return Eligibility
Returns are only possible if approved by Dewly.
A return request will be reviewed and considered only when the issue is caused by the company, including but not limited to:
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A damaged product received
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An incorrect product delivered
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A missing item from the order
All return requests must be submitted within 48 hours of delivery. Customers are required to provide clear images or relevant proof to support the request.
✅ Return Approval Process
All return requests are subject to review by our support team.
If your request is approved by Dewly, we will provide instructions for the next steps, which may include a return, replacement, or refund depending on the situation.
No returns will be processed without prior approval from the company.
💸 Refunds
Once a return or refund request is approved:
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Refunds will be issued to the original payment method
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Processing time may take 7–10 business days
Shipping charges are non-refundable unless the issue occurred due to our error.
📧 Contact & Support
To request a return or refund, please contact us within the stated time frame:
📧 Helpcare Email: support@dewlyofficial.com
🔄 Policy Updates
Dewly reserves the right to update or modify this policy at any time. Any changes will be effective immediately once posted on our website.
